Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business’ finances and reputation.

Thankfully, digital transformation has equipped today’s customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer’s issue and solve it effectively.

Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.

View: Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.


With Microsoft, security can be simple once again. Microsoft 365 provides an intelligent security hub that works seamlessly across platforms, going far beyond Microsoft—to Linux and Mac, to AWS and beyond, so you can manage mission critical workloads with the right tools at your fingertips. Watch the video to learn more.

With the coming of digital transformation and IoT, businesses have begun a race to obtain more data from their customers and business processes. This may seem like amazing news until you realize that out of the 7.5 septillion bytes of data produced each day, most of it provides little or no value to generate actionable intelligence that can influence or alter a company’s bottom line. This means that carefully selecting and curating data is just as important as building the infrastructure needed to obtain it.

Read this article to learn how collecting unnecessary data can negatively impact your business and to gain insights into how you can better filter data to enable the creation of revenue-generating opportunities.

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Take a closer look at the ways in which SitePro is able to save their customers valuable time by transporting data almost instantly over the cloud.

Not so long ago, siloed client data was the norm. Client relationship management (CRM) software was usually used by sales teams to track their meeting data, but it was often only installed in onsite computers and keeping it updated was often a multi-task endeavor. Sales and customer services teams in the field had to keep their notes in separate documents until they were able to upload them into the database. This meant that businesses were regularly using incomplete client information to make decisions and had no way of knowing if the available data truly showed the latest interactions.

Thankfully, that all changed with the advent of cloud technology. In this decade, businesses empower their customer service teams with devices they can use to update their databases in real time and applications that integrate information directly into their client’s profile. And in this regard, Microsoft Dynamics 365 is leading the industry with a connected AI business cloud that fosters innovation and efficiency. Read this infographic to learn about the unique aspects that make Dynamics 365 the hero brand of cloud-based business applications.

View: Move to the connected AI business cloud