American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Pars Consulting Incorporated to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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Digital transformation is causing a tsunami of data; and adhering to the compliance standards being put in place to protect it is complicated. Subscribe today to stay informed about the Microsoft Cloud and Microsoft 365 solutions we offer to assess and manage compliance risk, protect sensitive data and respond efficiently to data discovery requests.

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We live in a time where digital technology is profoundly impacting our lives, from the way we connect with each other to how we interpret our world. To thrive in this privacy-focused era, you need a trusted partner who can help you not only overcome the challenges but make the most of the opportunities that lie ahead. The Microsoft Cloud and Microsoft 365 are uniquely positioned to help you meet your compliance obligations. It offers a rich set of integrated solutions that leverage AI to help you assess and manage compliance risk, protect sensitive and business-critical data and respond efficiently to data discovery requests.

We get it. You’re busy. You need to focus on your business and don’t have time to be hindered by cybersecurity threats.

Lucky for you, Microsoft 365 Business provides robust security solutions with comprehensive external threat protection and internal data leak prevention. With our Microsoft 365 Business solutions, you can make sure that nothing stands in the way of your company’s safety.

Check out this infographic for a quick view of industry trends, pain points, proof points, and more on why you should upgrade to Microsoft 365 Business.

View: Protect against cybersecurity threats with Microsoft 365


This video is a virtual class on running meetings with Microsoft Teams, led by a Microsoft training specialist. In this class, you’ll learn how to schedule and manage Teams meetings end-to-end. You’ll see how to access meetings and content easily and assess which devices will work best. The video also covers how to use Teams before, during, and after your meeting to create the best experience for your remote team.

What do your customers expect from sellers? Wouldn’t it be great to easily answer this question! This infographic includes powerful statistics and insight into the minds of customers.

According to McKinsey, the top customer request is to speed up interactions with sellers. This was mentioned two times more often than price. What’s more, according to TOPO, 60 percent of companies lack a well-designed sales process.

Great news! Dynamics 365 Sales Professional helps your sellers stay engaged with customers and provides virtual collaboration via Teams.

View: Map to Your Customers’ Sales Expectation

The recent anniversary of the General Data Protection Regulation (GDPR)’s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren’t going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.

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You already know that small businesses are particularly vulnerable to cyberattacks, but what can you do about it? How familiar are you with the common security pitfalls for small businesses, and do you know how to avoid them? Check out this article for an overview of the most common types of cyberattacks. It also details cybersecurity best practices targeted at protecting small businesses against data breaches.

And if you need help protecting your business and customers, we’re here for you

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